Refund & Returns

Last updated: May 2026.

This policy is issued under the Italian Consumer Code (Codice del Consumo, D.lgs. 206/2005) and EU Directive 2011/83/EU.

1. Right of withdrawal (Diritto di Recesso)

If you are a consumer resident in the European Union, you have 14 days from the date you receive the goods to withdraw from the purchase without giving any reason (Article 52, Italian Consumer Code). Notify us in writing at info@zullo-bike.com.

2. Exclusions — made-to-measure

Under Article 59, paragraph 1, letter (c) of the Italian Consumer Code, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. This includes all ZULLO made-to-measure bicycle frames where geometry, finish, components, or other elements have been specified by the customer.

Stock items such as apparel, accessories, and ready-stock (non-personalised) frames remain subject to the standard 14-day withdrawal right.

3. Conditions for return

Returned items must be unused, in original condition, in original packaging with all tags and accessories, and accompanied by proof of purchase. Return shipping costs are the customer's responsibility unless the item is defective or shipped in error.

4. Refund procedure

Once we receive and inspect the returned item, we will notify you of approval or rejection. Approved refunds are processed within 14 days via the original payment method.

5. Legal warranty (Garanzia Legale di Conformità)

For consumers, all products are covered by the 24-month legal warranty of conformity from delivery (Article 132, Italian Consumer Code). If a defect appears within this period, you may request repair or replacement at no cost; if neither remedy is possible, you may request a price reduction or contract termination.

6. Damaged on arrival

Inspect the package on delivery. Visible damage must be noted on the carrier's delivery note and reported to us within 7 days, with photographs, to info@zullo-bike.com. We will arrange repair, replacement, or refund at no cost.

7. Dispute resolution

European Online Dispute Resolution: ec.europa.eu/consumers/odr.

This page is a working template. We recommend review by an Italian legal advisor before the live site goes public.